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Cancellation policy

Cancel a Booking

5.1. The (E.U.-)right of withdrawal is not applicable to (short) stays. Your Booking is therefore binding. However, You can cancel Your Booking provided that You adhere to the cancellation amounts as set out in the next paragraph. The remainder will be paid back to You within thirty (30) days after cancellation.


# days, months or hours before Short Stay % of Amount still due
More than one (1) month 0%
Less than one (1) month and more than fourteen (14) days 15%
Less than fourteen (14) days and more than seven (7) days 35%
Less than seven (7) days and more than three (3) days 60%
Less than three (3) days and more than 24 (twenty-four) hours 85%
Less than 24 (twenty-four) hours 100%


5.3. In case Short Stay Provider has its own cancellation policy, Their policy prevails. However, in most cases, with Short Stay Providers We agreed upon the cancellation policy as set out in the previous paragraph.

Useful information for short stay citizens

Latest blog news


A workable home office

While staying in a serviced apartment, there are plenty of things to do. The great thing about serviced apartments is that you have the freedom to turn the apartment into your perfect workspace. Use these tips to maximize your productivity while staying in the serviced apartments.


Effective online meetings

The world is getting smaller and smaller. And because of the current pandemic, organisations most likely have all or most of employees working remote. And thankfully, technology has made remote communication very easy. 


Safe accommodation

Short Stay Citizens encourages all travellers to stay safe and follow guidelines from the CDC website. However, if you have to travel for work or family reasons, we have listed a number of important points on why professionally managed serviced apartments are the most appropriate accommodations to stay during this pandemic, instead of staying at other accommodations like Airbnb, hotels or friends.