FAQ


  1. What is a serviced apartment?

A serviced apartment is a fully furnished apartment available for a short-term or long-term stay, providing hotel-like amenities such as a reception desk, housekeeping, room service, a fitness centre or a gym, a laundry room, dry-cleaning service, and others. These amenities vary among apartment providers.

To read more about the differences between professionally managed serviced apartments, privately owned apartments and hotel rooms visit our blog.

 

  1. What are the pillars?

We have introduced pillars to our service as a way to match an apartment to the personal preferences of the client. To read about what each pillar stands for, please head to Our Pillars page.

 

  1. How do I book an accommodation?

To book an accommodation, please select an accommodation based on your destination and stay preference. Then, select your stay dates and send us a request. We will send our offer within 1 business day.

If you are not sure or cannot find something you like, please call us at +31 (0)10 76 705 74 or email us at info@shortstaycitizens.com and we’ll do our best to help you out.

 

  1. What type of accommodation do we provide?

We provide a selection of serviced apartments, suites, and studios for business and lifestyle stays at the most vibrant places and cities in the world.

 

  1. How can I check if an apartment, suites or studio is available?

To check the availability of an accommodation, please send us a request via the contact form provided under the apartment or to our email inbox at info@shortstaycitizens.com. If you have any questions, please call us at +31 (0)10 76 705 74.

 

  1. How does your cancellation policy work?

To read about our cancellation policy, please head to our Cancellation Policy page.

 

  1. Are you looking to contact us to add your listing of properties?

We charge a commission fee of 10% on the net rate for each successful booking we make. If the booking is cancelled, the commission only applies on the cancellation fee. Use the contact information to send us your contact details and information about the properties that you would like to add to our listing. We will make sure to reply to you as soon as possible!