Short Stay Citizens does not collect sensitive data and only collects the following data:
By using our service, you will provide us with your data, when you book accommodation for a short stay for example. That data can be personal data: data that can be directly or indirectly traced back to you. We only store and process personal data that you provided us with.
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
Our Company may also receive your data indirectly from the following sources:
Short Stay Citizens will process your personal data for the following purposes:
We may transfer your personal data that we collected, internationally, to short stay providers who are located outside of The Netherlands, in case the booking is for an international short stay provider.
Short Stay Citizens securely stores your data on our protected and secured backend.
We will not disclose your personal data to third parties, except for your contact information, which is disclosed to the short stay provider in case you booked an accommodation of the aforementioned short stay provider.
We may use subcontractors, in which subcontractors may have access and/or process personal data on behalf of us. With subcontractors, we enter into data processing agreements, in which we stipulate that the subcontractor has to implement sufficient organisational and technical measures to avoid unlawful processing and that the subcontractor is only allowed to access and/or process the personal data in accordance with the agreed-upon purpose.
Your data may be shared to third parties that support our processes:
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal data from being (accidentally) lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to our employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Our website is secured with an SSL certificate, to secure the communication between your device and our web server.
Short Stay Citizens will only retain your personal data for as long as needed to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By the Dutch law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years after they cease being customers for tax purposes.
We may anonymise your personal data (so that it can no longer be associated with you) for research, accounting or statistical purposes in which case we may use this data indefinitely without further notice to you.
In some circumstances you can ask us to delete your data: see below for further information.
Short Stay Citizens would like to send you information about services of ours that we think you might like, as well as those of our partner companies. For example, agencies and serviced apartment provider companies.
If you have agreed to receive marketing, you may always opt-out at a later date.
You have the right at any time to stop Short Stay Citizens from contacting you for marketing purposes or giving your data to other members of the Short Stay Citizens Group.
If you no longer wish to be contacted for marketing purposes, please opt-out when you receive a newsletter or contact us below.
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
What types of cookies do we use?
We use the following types of cookies:
How to manage cookies
You can set your browser not to accept cookies and your preference. However, in a few cases, some of our website features may not function as a result.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Short Stay Citizens’ for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Short Stay Citizens correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Short Stay Citizens erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Short Stay Citizens restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Short Stay Citizens’ processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Short Stay Citizens transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us, our contact information is below.
Full name of legal entity: Short Stay Citizens B.V.
Call us: +31(0)107670574
Postal address: Westerstraat 46, 3rd floor, 3016 DH Rotterdam, The Netherlands
Should you wish to report a complaint or if you feel that Short Stay Citizens B.V. has not addressed your concern in a satisfactory manner, you may contact the Dutch Data Protection Authority (Dutch DPA) or the Autoriteit Persoonsgegevens in Dutch.
Telephone number: (+31) – (0)70 – 888 85 00, Fax: (+31) – (0)70 – 888 85 01
PO Box 93374, 2509 AJ The Hague, The Netherlands
Short Stay Citizens encourages all travellers to stay safe and follow guidelines from the CDC website. However, if you have to travel for work or family reasons, we have listed a number of important points on why professionally managed serviced apartments are the most appropriate accommodations to stay during this pandemic, instead of staying at other accommodations like Airbnb, hotels or friends.